Frequently Asked Questions
What are you best known for?
Our award winning strawberry shortcakes, which are available in all sizes, and in variations like red velvet, chocolate and Neapolitan.
Where in The Gallery are you located?
You can find us between at the main enterance to Jefferson Station (formerly Market East). Our showcases are brightly lit and our video monitors can be seen from a distance.
What if I have a nut or gluten allergy?
Everything is baked on premises and while we observe the highest standards in food preparation, we must take the highest precaution and discourage you from eating our baked goods, any of which may be exposed to cross contamination in the hands-on baking process.
What if I want to place an order that I need today?
Please call the store as soon as possible and we will do our best to accommodate you.
Can you do custom flavors or designs I don’t see on the website?
Yes, with an in-person consultation with one of our service experts.
I found a picture of a cake I love in a magazine and want to use it as my wedding cake – can you copy it?
In most cases, we can reproduce any image and are honored to work with brides and wedding couples to achieve the look and flavor of their dreams.
I want to have product donated to my charity, how do I make a request?
Please send an email to firstname.lastname@example.org, indicating the name of your organization and tax-exempt status, the date of the event, number of attendees, and product requested. We would love to accommodate every request, but our giving is often scheduled up to one year in advance. Many requests must therefore be deferred or denied, but all inquiries are read with interest and all organizations are given consideration.
What is fondant?
It is an edible modeling icing that is rolled out like clay and draped over a buttercream-iced cake. It can be molded or carved into nearly any shape and can be any color of the rainbow, or chocolate-flavored. It requires a highly skilled decorator and must be worked carefully by hand, with an artist’s touch. It is a significant upgrade over a traditional cake because of the labor involved, but it is worth it because no other decorating technique matches its beauty and ability to reproduce three-dimensional objects.